Web Chat Assistant - Work from home

• Job Title:* Web Chat Assistant - Work from Home
• Company:* Curious AI
• Location:* Turku, Varsinais Suomi, FI
• Job Type:* Part-time
• Seniority:* Associate Level
• Years of Experience:* 4

Job Description

Curious AI is seeking a dedicated and dynamic Web Chat Assistant to join our passionate team. This role is perfect for individuals who thrive in a fast-paced environment and enjoy interacting with clients and customers through chat platforms. As a Web Chat Assistant, you will play a critical role in providing high-quality support and assistance to our valued customers, ensuring their queries are handled with care and expediency.

Key Responsibilities

• Customer Engagement: Interact with customers in real-time through chat, addressing their questions and providing solutions to their problems effectively and efficiently.

• Issue Resolution: Analyze and resolve customer issues by leveraging available resources, guiding customers through troubleshooting steps, and escalating complex queries to the appropriate departments as necessary.

• Product Knowledge: Maintain an in-depth knowledge of our products and services to provide accurate information and recommendations tailored to the customers' needs.

• Feedback Collection: Actively solicit customer feedback and insights to identify trends and recommend improvements to the experience based on user interactions.

• Data Entry and Reporting: Enter conversation data accurately into customer relationship management (CRM) software and produce reports to summarize key customer interactions for performance tracking and improvement opportunities.

• Team Collaboration: Work collaboratively with team members and other departments to ensure a seamless support experience, participating in regular team meetings and contributing to a positive work environment.

• Time Management: Prioritize tasks effectively to manage workload within the required response timeframes, ensuring that each customer receives timely assistance.

• Training and Development: Participate in training sessions to continuously improve skills and knowledge, ensuring adherence to company standards and best practices for customer interactions.

Requirements

• Education: A degree in a relevant field or equivalent experience.

• Experience: A minimum of 4 years in customer service, particularly in a web chat or online support environment, is preferred.

• Technical Skills: Proficiency in using chat platforms, email communication, CRM systems, and basic troubleshooting skills for common technical issues.

• Personality Traits:

• Adaptable: Ability to adjust quickly to changing priorities and work environments.

• Energetic: Demonstrates enthusiasm and a positive attitude in all customer interactions.

• Soft Skills:

• Time Management: Skillful at organizing tasks and managing time efficiently to maximize productivity and meet deadlines.

• People Management: Proven capacity to handle various customer personalities and maintain professionalism under pressure.

Benefits

• Free Accommodation: Enjoy complimentary housing arrangements provided by the company, making your work-from-home experience more comfortable.

• Retirement Plan: We offer a robust retirement plan to help secure your financial future.

• Company Transportation: Access to company transportation for any required in-person meetings or events, enhancing your overall work experience.

Working Environment

At Curious AI, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe that unique backgrounds and experiences foster creativity and innovation, contributing to the success of our company.

Application Process

Interested candidates are invited to submit their applications before the deadline on 2024-09-29. Please include your resume and a cover letter detailing your relevant experience and why you are a great fit for the role.

Equal Opportunity Statement

Curious AI is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.

We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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