Sr. Director, Product Management for Data & AI, Security and HSI

T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.

The Sr. Director of Product Management will lead the strategy and execution of T-Mobile’s product experiences acting as the primary interface to senior leadership and will define and drive the product roadmap to achieve an exceptional customer experience and impactful business outcomes. Bringing deep expertise in the product development lifecycle establish a shared vision for the future generation of product experiences by building consensus across the company on priorities leading to product execution. We are looking for a seasoned product leader to drive our digital strategy and deliver transformative platform experiences that redefine how we engage with our customers. This leader will deliver product experiences that are recognized as the best in the industry, strengthen our strategic and competitive position and drive innovation!

Job Responsibilities:

• Develop the data products that empower digital customer experiences to be contextual and personal, revamping and redesigning journeys using the new AI experiences.
• Define the overall strategy for how to build and deliver the best experience to our existing users and grow the strategic areas in the T-Life Super App and T-Shop on web.
• Build a Data & AI and Security platform for all Magenta users including Postpaid, Prepaid, TFB Micro and HSI; reusing the platform for Metro users to build the same capabilities in the new MyMetro App.
• Enable all the core HSI (High Speed Internet) consumer experiences into one single platform available across Magenta and Metro brands. This includes HSI journeys across remote and local gateway management, for FWA and Fiber for improvement across the current flows like Mesh, security, device management, parental control etc.
• Oversee Security Products for ScamSheild, P360, device diagnostics, VPN, credit monitoring etc. in T-Life to ensure that we can fully fill our promise of “Peace of mind” in the T-Life app.
• Develop and maintain strategic partnerships with senior internal and/or external customers. Intimately understand customers business strategies, generating new ideas, and product strategies that are appropriately aligned. This covers individual product strategy as well as an overarching strategy for portfolio/platform(s).
• Creates, plans, and owns a portfolio of high-quality products & services through a lifecycle of envisioning/investing/innovating. Define metrics to measure Product performance.
• Champion and communicate information and AI product value and other key performance indicators to partners and team members.
• Develop change management and communication plans and execute connected with customer change initiatives.
• Leverage qualitative and quantitative data to create clear and measurable goals for the team aligned to company, department, and functional area objectives.
• Regularly conduct organizational design thinking/strategy to best structure the team and leverage resources, using a mix of employees, managed services, and other partners where applicable. This includes periodic reviews of current and anticipated aggregate staffing capacity.
• Lead and direct the continual improvement of enterprise-scale services, processes, and tools.
• Assists direct reports with ongoing prioritization and resource allocation to ensure scope and outcomes are delivered.
• Develop and implement staff and operations model to support systems for efficient, continuous availability.
• Accountable for department budget, delivery and service performance, optimizing cost of service delivery, ensuring services are meeting or exceeding service levels. Ensure team activities, scope, and priorities align with funding and budgeted priorities.
• Responsible for attracting, hiring, and retaining a high-performing team of Product Managers, other product management staff to support products and platforms.

Experience & Qualifications:​

• More than 10 years Product Management experience in an agile software product development environment preferably in a large consumer organization with millions of consumer applications and an advanced level understanding of superior customer experiences.
• 5+ years of experience in AI, data science, and analytics. Expertise in LLMs and Generative AI field.
• Experience leading digital applications and successfully launching Data & AI products in the market at large scale.
• Background working with Engineering and a strong understanding of the role of engineering in product development.
• 10+ years of experience in leading strategy, innovation, and data products.
• Advanced knowledge of data tools, techniques, and manipulation including cloud platforms, programming languages, and technology platforms.
• 5+ years leading and developing teams of 5 or more Manager level direct reports with skip-level employees.
• Bachelor’s Degree in Computer Science, Engineering, IT or equivalent.
• Demonstrated experience driving enterprise data, analytics, and insights solutions and other technologies.
• Build, lead, mentor, and inspire team(s); managing performance, goals, and development potential, create and foster an environment that values and promotes autonomy, skill mastery, empowerment, transparency, innovation, and learning.

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Knowledge, Skills and Abilities:

• Ability to collaborate with stakeholders in both business and technology to anticipate, interpret and challenge thinking when appropriate to align organizational goals and resources

• Develops and maintains culture, process, and consistent action for continuous improvement across Agile teams

• Assess the business impact of different solutions and the trade-offs between customer needs, technology requirements and costs

• Strong communication and people skills

• Listen and understand a variety of points of view balancing concerns with data for better decision making

• Analytical problem solver; applies multiple technical solutions to application operational problems

• Collaborative, yet influential

• Flexible, self-starter, and comfortable working in a rapidly changing environment

• Creative problem solver and solutions provider

• Ability to prioritize multiple projects; detail oriented and organized

• At least 18 years of age

• Legally authorized to work in the United States

Travel: Travel Required (Yes/No):Yes

DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No

Base Pay Range: $207,700 - $280,900

Corporate Bonus Target: 35%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don’t stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.