Senior Product Manager Ai (Remote)

Senior Product Manager Ai | MEDvidi | Turkey MEDvidi is a leading telehealth provider specializing in mental health issues. We focus on delivering treatment outcomes to our patients as our north star.We are building a complete ecosystem of solutions and apps for mental health issues to make people happy and healthy. You will make a measurable impact on people’s lives while driving business growth.We are uniquely positioned to use AI to:Ensure the highest safety standards for our patientsEnsure high-quality standardised treatment processes and path to achieving treatment outcomesResolve patient issues and concerns without delays and errors The person in this role will focus on our internal support systems to enable quick and high-quality resolution of patient queries across multiple channels (SMS, LiveChat, Phone calls, Email) to allow our support agents and provider assistants to focus on value-added work.Requirements:At least 5 years of experience as a product manager At least 2 years of experience working with AI productsFit with our culture: focus (saying no), transparency (proactive communication), ownership (you own the initiative until its done in full), evidence-based decision making (you will get challenged to provide data, research, or logical arguments to support your conclusions) Experience working as a part of a product team, driving collaboration and execution of the whole teamStructured approach to problem-solving – we love issue trees Experience making decisions based on data analysis and user research (incl. internal users) Fluent Russian and B2-C1 level of English We realise that you may not fit all the requirements, yet be a perfect fit for us. We encourage you to apply even if you don’t tick all the boxes.Responsibilities:In this role, you will…Work as a part of a product team focused on resolving patient requests to our support team with AIImplement automatic workflows that AI can use to resolve a patient request without human involvementCentralise all communications in one internal system Iteratively improve the intent classification model of patient requestsScale from serving patient requests across multiple channels, starting from SMSCollaborate extensively with Medical Operations, Support and other internal items to understand key opportunities at eliminating manual business processes through automation Build product strategy and roadmap for the direction in collaboration with the team and other stakeholdersBenefits:Insurance after the probationary term.Sports compensation.Remote work on a B2B basis19 working days of vacation per year.3 additional wellness days per year.Paid sick leave for the first 5 working days.Gifts to employees for important events.Career Development.Personalized English lessons. Show more Show less