Senior Front-End Engineer - AI Ops - Portugal (Remote)

PagerDuty is seeking a Senior Front-End Engineers to join our diverse, customer-centric technology company and be a part of our AIOps team.

As part of the AIOps team, you will work on new front-end features and enhancements, as well as backend services, with high visibility to our customers that will have a direct impact on PagerDuty’s revenue.

As a Software Engineer at PagerDuty, you’ll be part of a team that’s intensely focused on our customers and the engineering community. We design, build, and run robust systems that extend and enhance our amazing products. Of course, we use our own products ourselves!

Established in late 2021, Lisbon, Portugal is PagerDuty’s second location in Europe, after London, UK, and with activity further bolstered by a sales team across the continent.

Dutonians in Portugal are valued members of our global team, with equal access to competitive pay and benefits, learning and development programs, structured career architecture and opportunities for advancement, company culture events, and the enriching experience of collaborating with colleagues all around the world.

Based on the success of the region, we are excited to have expanded our presence in Europe with our Portugal location, along with now offering our customers a European hosting option for data assets, including customer-generated data.

We are thrilled to be a part of Portugal’s flourishing technology network and provide career-making moments at PagerDuty.

Overview of the Role

Do you relish the opportunity to design, build, and run mission-critical applications? Do you want to get the attention of hundreds of thousands of engineers and technology leaders around the globe 24/7 so they can fix problems? Yes? Then read on to find out more about what makes PagerDuty a great place to be an Engineer!

Key Responsibilities

• From day one, you’ll be designing, coding, testing, and shipping front-end interfaces and libraries that ensure we deliver secure, highly reliable, and scalable solutions to our customers.
• You’ll be involved in mentoring and teaching front-end skills to other engineers at PagerDuty.
• Coach, mentor, and help develop other engineers within your team and abroad.
• Developing front-end architecture patterns that scale across the engineering organization and provide a better user and developer experience.
• Learning or developing your backend engineering skills using Elixir (as needed).
• Writing unit and integration tests.
• Owning and shepherding projects that our team takes on.
• Creating alignment among various stakeholders about recommended technical solutions.
• Participating in an on-call rotation and triaging/addressing production issues as they arise.

What You’ll Bring

• 8+ years of development experience overall with some Technical or Team Lead experience
• You have a strong track record of building and managing web apps using React.
• Deep understanding of semantic HTML, CSS, and client-side JavaScript.
• Knowledge about core parts of frontend engineering (state management, performance, accessibility, styling, infrastructure).
• Empathy - you can clearly communicate your thoughts and opinions to others and facilitate these technical discussions to a successful outcome.
• Commitment to ensuring our team works sustainably and inclusively. Read more about PagerDuty’s commitment to diversity & inclusion.
• Experience with agile (scrum, kanban, lean) delivery methodologies.
• Public cloud engineering on AWS (preferred), Azure, or GCP platforms.
• You are comfortable with loosely defined requirements where you exercise your analytical skills to clarify questions, share your approach, and collaborate with the rest of the team to build/test elegant solutions.
• You have the drive to get results without letting anything get in your way and work autonomously when needed with a customer-first mindset and approach.
• You are a confident decision-maker.
• You have the desire to stay ahead of the latest industry trends and technologies, a track record of sharing contributions to the wider engineering community, and a commitment to continuous learning.

We’re Particularly Interested In People Who

• Have Team Lead/Technical Lead experience.
• Are full-stack engineers and comfortable working on backend services and APIs.
• Favour regular, incremental delivery over perfection.
• Strive for continuous learning and improvement for themselves and their teams.
• Are familiar with product-led growth.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those cities and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for in-person and virtual connection with your fellow Dutonians.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.
• Run Together | Build strong teams that amplify our impact on users.
• Take the Lead | Disrupt and invent to be the first choice for users.
• Ack + Own | Take ownership and action to deliver more efficiently to users.
• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.

Your package may include:

• Competitive salary and company equity
• Comprehensive benefits package from day one
• Flexible work arrangements
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time
• Paid holidays and sick leave
• Paid volunteer time off - 20 hours per year
• Bi-annual company-wide hack weeks
• Mental wellness programs
• Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.

Go behind-the-scenes @pagerdutylife on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.