- Full Time
🌎 RemotePosted on: 19 September, 2024
Senior AI Backend Software Engineer - full remote
Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth.
Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels.
As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide.
Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.
We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.
Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.
About you
Diabolocom is looking for talented engineers to join its AI department. Join our team and play a key role in the development and maintenance of our AI-based systems !
We are seeking a skilled and experienced Backend Engineer to design and implement robust backend systems for our solutions that will keep the user experience fast and low latency. Our projects predominantly focus on Contact Center as a Service use cases, centred on text and speech data, Natural Language Processing (NLP) and speech processing, with AI applications.
At Diabolocom, you will:
Your developments will contribute to the creation and the optimization of different innovative CCaaS tools & processes !
What we are looking for:
At least 6 years of relevant experience in backend development
You have extensive hands-on experience with PHP, the Laravel framework, Meilisearch and Swoole/Open Swool & CI/CD tools.
You have experience in Python: FastAPI, TDD build and maintain microservices
You have strong experience in designing and implementing microservice architectures.
You enjoy working using the TDD and DDD methodologies
You are fluent in English, both written and spoken
You are autonomous and able to tackle problems by yourself
You are curious, always a source of proposals
You are on the lookout for new technologies and are always ready to learn new things
You have excellent interpersonal skills
What’s in it for you:
Recruitment process:
At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.
Full Time -
Full Time - 🌎 Remote
Contract - 🌎 Remote
Full Time -
Full Time - 🌎 Remote