Salesforce Administrator

Why CAST AI?CAST AI is the leading Kubernetes cost optimization platform for AWS, GCP and Azure customers. The company is on a mission to deliver a fully automated Kubernetes experience. What’s unique about CAST AI is that its platform goes beyond monitoring clusters and making recommendations; it utilizes advanced machine learning algorithms to analyze and automatically optimize clusters, saving customers 50% or more on their cloud spend, improving performance and reliability, and boosting DevOps and engineering productivity.

The company has raised $73M from investors, including Cota Capital, Creandum, Uncorrelated Ventures, and Vintage Investment Partners. CAST AI has nearly 200 employees globally and is headquartered in Miami, Florida.

However, this is merely the beginning. Our product roadmap is filled with exciting innovations that are yet to come. We are searching for intelligent, motivated, and self-reliant people to help us fulfill this ambitious mission.

Core values that hold us all together:PRACTICE CUSTOMER OBSESSION. Focus on the customer journey and work backwards. Strive to deliver customer value and continuously solve customer problems. Listen to customer feedback, act, and iterate to improve customer experience.

LEAD. Take ownership and lead through action. Think and act on behalf of the entire company to build long-term value across team boundaries.

DEVELOP AND HIRE THE BEST. Strive to raise the performance bar by continuously investing in yourself, the team and by hiring the best possible candidates for every position. Drive towards personal development and professional growth, and mentor others to raise the collective bar.

EXPECT AND ADVOCATE CHANGE. Strive to innovate and accept the inevitable change that comes with innovation. Constantly welcome new ideas and opinions. Share insights responsibly with unwavering openness, honesty, and respect. Once a path is chosen, be ready to disagree and commit to a direction.

Role overviewWe are looking for an individual that can help us continually improve and enhance our Salesforce platform. Your expertise will be critical in enhancing user experience, maintaining data integrity, and driving operational efficiency in a dynamic startup environment. You will act as the subject matter expert for all things Salesforce, driving both daily administration and strategic initiatives to enhance business performance.

• Salesforce Management: Configure, customize, and maintain Salesforce to meet the evolving needs of our sales and operations teams. Oversee Salesforce integrations with other systems and third-party applications.
• Deal Desk and Order Ops: Collaborate with the sales team to streamline deal desk processes, ensuring accurate pricing, approvals, and documentation.
• Data Management: Maintain Salesforce data integrity through regular cleaning, imports, exports, and audits.
• Reporting: Develop and maintain dashboards, reports, and analytics for data-driven decision-making.
• Process Improvement: Identify opportunities for process automation and optimization, implementing best practices to enhance team productivity.
• Collaboration: Work cross-functionally with sales, finance, and customer success teams to align Salesforce configurations with business objectives
• Documentation and Training: Lead on documentation of all back-end automations in Salesforce, along with providing training and ongoing support to users.

Requirements

• Knowledge of Salesforce Sales Cloud with proven experience in a Salesforce Administrator role, preferably in a SaaS startup or high-growth environment.
• Certified Salesforce Admin required. Plus: Familiarity with CPQ, and tools like LeanData, Gong, People.ai, Zoominfo etc.
• Strong knowledge of Salesforce platform capabilities, including flows, validation rules, approval processes, campaigns, duplication rules and custom objects.
• Familiarity with deal desk, and hyper-scaler cloud marketplaces (AWS, GCP and Azure).
• Ability to manage multiple projects and priorities, analyze complex problems and implement effective solutions in a fast-paced environment.
• Excellent communication skills, with the ability to train and support diverse user groups.
• Detail-oriented, with strong organizational skills and a proactive approach to tasks.

What’s in it for you?

• Team of highly skilled professionals to work with and learn from
• Impact and visibility. Our organization is flat, getting in touch with CEO or CTO is a common practice here
• Flexible working hours. We deliver instead of sitting in the office 8 to 5
• Skin in the game. Every employee gets a share of the company
• 10% time to focus on self-improvement or personal projects.