Rental Agent - AI trainer

Job Title: Rental Agent - AI trainer

Job Type: Part-Time

Location: Remote

Job Summary:

We are seeking a detail-oriented and proactive Rental Agent - AI trainer to join our customer’s team. As a subject matter expert in counter and rental services, you will play a pivotal role in training AI systems to better understand and replicate key functions of rental clerks and leasing consultants. This unique opportunity allows you to leverage your industry expertise remotely, while shaping the future of AI in customer service.

Key Responsibilities:

• Provide expert insight and guidance on the daily tasks and responsibilities of counter and rental clerks.
• Document and explain rental processes, from receiving orders to finalizing payments, to enhance AI learning.
• Review, refine, and create training examples showcasing best practices in customer interactions—both written and verbal.
• Describe available rental options, services, and repair processes to inform AI training scenarios.
• Collaborate with the AI development team to ensure accuracy and relevance in training data.
• Evaluate and test AI outputs for correctness and alignment with real-world rental scenarios.
• Stay current on industry trends and communicate insights to optimize training materials.

Required Skills and Qualifications:

• Proven experience as a rental agent, counter clerk, leasing consultant, or similar role.
• Exceptional written and verbal communication skills with a customer-first mindset.
• Ability to describe complex processes and options clearly and concisely.
• Strong attention to detail and commitment to accuracy in documentation.
• Comfortable working independently in a remote environment.
• Familiarity with handling orders, payments, and service inquiries in the rental industry.
• Enthusiasm for contributing to innovative AI technology.

Preferred Qualifications:

• Experience training or coaching new employees in rental or customer service roles.
• Previous involvement in AI, digital training, or process documentation projects.
• Knowledge of best practices for rental desk operations and customer engagement.