Remote Web Chat Specialist

• Job Title:* Remote Web Chat Specialist
• Company:* Curious AI
• Location:* Tampere, Pirkanmaa, FI
• Job Type:* Part-Time
• Seniority:* Entry Level
• Years of Experience:* 0

• Company Overview:* At Curious AI, we believe in harnessing the power of artificial intelligence to create innovative solutions that empower individuals and organizations. Our team is dedicated to a culture that fosters exploration, collaboration, and continuous growth. We pride ourselves on being at the forefront of technological advancements while nurturing a workspace that champions diverse perspectives and ideas.

• Position Overview:* We are seeking a passionate and motivated Remote Web Chat Specialist to join our dynamic team. The ideal candidate will be the first point of contact for our customers, providing support and assistance through web chat. This entry-level position is perfect for someone looking to gain experience in customer service, technology, and AI solutions. The successful candidate will demonstrate confidence and resilience while engaging with our diverse clientele.

• Key Responsibilities:*

• Customer Interaction:

• Provide exceptional customer service through real-time web chat support, addressing inquiries and resolving issues promptly.

• Maintain a friendly and professional demeanor, ensuring a positive customer experience.

• Problem Solving:

• Understand customer queries and issues, providing timely and effective solutions or escalating complex issues to appropriate departments as needed.

• Develop a thorough knowledge of our products and services to assist customers better.

• Quality Assurance:

• Ensure that all communication meets company standards for tone, accuracy, and responsiveness.

• Participate in ongoing training sessions to stay updated on product knowledge and customer service best practices.

• Collaboration:

• Work closely with the customer service team and other departments to improve service delivery and client satisfaction.

• Share insights and feedback from customer interactions to help shape service strategies and product enhancements.

• Data Management:

• Maintain records of customer interactions, transactions, comments, and complaints in our CRM system.

• Analyze chat data regularly to identify trends, areas for improvement, and opportunities for innovation.

• Performance Metrics:

• Meet and exceed individual performance metrics, including response time, customer satisfaction rates, and resolution rates.

• Participate in regular team meetings to discuss performance and share effective strategies.

• Requirements:*

• Education/Experience:

• High school diploma or equivalent; pursuing higher education in a related field (e.g., Communication, Business, or Information Technology) is a plus.

• No prior experience required; however, any customer service or technology-related experience will be advantageous.

• Skills:

• Strong written communication skills with the ability to convey information clearly and concisely.

• Proficient with web-based chat tools and basic computer software (e.g., Microsoft Office Suite).

• Ability to adapt to new technologies and software quickly.

• Excellent organizational skills and the ability to manage multiple inquiries simultaneously.

• Personality Traits:

• Confident in delivering support and resolving customer issues.

• Resilient and able to cope with stress and fast-paced environments.

• Soft Skills:

• Demonstrated ability in strategic planning and thinking critically about customer interactions and service improvement.

• Innovative mindset with a willingness to experiment with new ideas for enhancing customer service processes.

• Benefits:*
• Competitive retirement plan to ensure your future security.
• Comprehensive life insurance coverage for peace of mind.
• Profit sharing opportunities to reward your contributions to our growth and success.

• Working Environment:* At Curious AI, we encourage our team members to explore new ideas and take calculated risks to promote personal and professional growth. We believe that a curious mind is key to innovation and success, and we provide an accommodating and supportive environment for all employees.

• Application Deadline:* Please submit your application by **September 19, 2024**.

• Equal Opportunity Statement:* Curious AI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.

Join us in our journey to explore the potentials of AI while helping individuals and businesses thrive!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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