Online Contact Center Associate

• Job Title:* Online Contact Center Associate
• Company:* Curious AI
• Location:* Tampere, Pirkanmaa, FI
• Job Type:* Part-Time
• Seniority:* Entry Level
• Years of Experience:* 1

• Job Description:*

Curious AI is seeking a dedicated and independent Online Contact Center Associate to join our team in Tampere, Pirkanmaa. As an entry-level position, this role is ideal for individuals with up to one year of experience who are looking to enhance their skills in a dynamic and supportive environment. Our goal is to provide exceptional customer service and support to our clients, ensuring their needs and inquiries are met with professionalism and efficiency.

• Responsibilities:*

• Customer Service Excellence: Provide high-quality support through online channels including chat, email, and social media. Respond to customer inquiries in a friendly, informative, and timely manner.

• Issue Resolution: Identify customer issues efficiently and work towards resolving them promptly. Escalate complex problems to the appropriate departments when necessary.

• Product Knowledge: Develop a thorough understanding of our products and services to effectively assist customers. Stay updated on new product launches and company policies.

• Data Management: Accurately record customer interactions in our systems for tracking and reporting purposes. Maintain and manage customer accounts with attention to detail.

• Feedback Collection: Gather feedback from customers regarding their experience and relay insights to management for continuous improvement.

• Collaboration: Work closely with fellow associates and management to foster a positive team environment. Share best practices and assist colleagues as needed.

• Adaptability: Be flexible and willing to adjust to changes in procedures, schedules, and technologies as the company evolves.

• Performance Metrics: Meet or exceed performance targets and customer satisfaction metrics as outlined by management. Strive for continual improvement through self-evaluation and feedback.

• Requirements:*

• Education: High school diploma or equivalent; additional qualifications or certifications in customer service are a plus.

• Experience: Minimum of 1 year of experience in a customer service role, preferably in an online or call center environment.

• Technical Skills: Comfortable using computer systems and customer relationship management (CRM) software. Familiarity with online communication tools is preferred.

• Personality Traits: Must be dedicated and capable of working independently while maintaining a high level of engagement with team members and customers.

• Soft Skills:

• Adaptability: Ability to adjust to varying customer needs and company policies quickly and efficiently.

• Persuasion: Skilled in guiding customers toward solutions and encouraging them to take action based on their needs.

• Benefits:*

• Comprehensive vision insurance.

• Gym membership to promote physical well-being.

• Opportunities for training and professional development to foster career growth.

• Working Environment:*

At Curious AI, we prioritize employee well-being and actively encourage a healthy work-life balance. We offer health and wellness initiatives designed to support your overall mental and physical health.

• Application Deadline:* 2024-10-06

Curious AI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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