NOC Monitoring & Support Specialist

Description

🚀 CUJO AI® is a leader in artificial intelligence solutions for network service providers. We use machine learning and real-world data to develop cybersecurity, device intelligence, and parental control solutions that make internet connections safer for millions of homes. About the Role

We’re looking for a dedicated NOC Monitoring & Support Specialist to join our team in Lithuania to help ensure our services run smoothly 24/7.

This role is ideal for those who enjoy structured tasks and a stable work environment while embracing a rotating shift schedule that covers days, evenings, and nights.

The compensation package is from 1400 to 1800 EUR (gross), depending on your experience. In This Role, You Will:

• Monitor IT services and systems.
• Provide first-line customer support for B2B clients.
• Create and manage support tickets.
• Perform basic database checks.
• Document and pass on relevant information to the next shift.
• Follow established processes to ensure service quality. Requirements What We’re Looking For:
• Basic IT knowledge in areas like networking, cybersecurity, or customer service.
• Good incident response sense and ability to act with urgency.
• Fluency in English (spoken and written) for effective communication with our international team.
• Good communication skills and a customer-focused mindset.
• Strong attention to detail and ability to follow procedures.
• Ability to multitask and adapt to changes.

Note: This role does not involve complex troubleshooting or advanced technical recovery - your main focus will be monitoring, documenting, and escalating issues as needed. If you’re reliable, proactive, and looking for a steady IT support role, we’d love to hear from you! Why Join CUJO AI?

• Flexible Work – Hybrid or fully remote options based on your location.
• Team Gatherings – Annual company events and team activities.
• Career Growth – Training bonuses for AWS certifications and other learning opportunities.
• Performance Bonuses – Company-wide annual bonus program.
• Referral Rewards – Earn up to €1,000 for referring new hires.

At CUJO AI, we value innovation, collaboration, and continuous improvement. Join us and work on technology that makes the internet safer!

📅 Apply by May 21, 2025 – but don’t wait! We’ll hire as soon as we find the right person.

📩 Apply via our recruitment portal. Questions? Email us at careers@cujo.com.