Digital Account Provisioning Specialist – Remote (Mexico)

Digital Account Provisioning Specialist – Remote (Mexico) Company: Supernal AI Client: US-based Restaurant Technology Provider Employment Type: Contract (Results-Based) Compensation: Per completed account (bi-weekly payouts)

About the Role We’re looking for a detail-oriented, persistent, and process-focused Digital Account Provisioning Specialist to help our client’s restaurant customers prepare for iOS app launches.

You’ll follow a structured SOP to set up platform accounts (including Apple IDs), work with platform support teams when issues arise, and ensure each account is fully activated for development.

This is a production-based role where your output directly impacts your earnings. It’s ideal for someone who enjoys structured, measurable work and can stay focused through repetitive tasks.

What You’ll Do

• Provision platform accounts for restaurant owners following a defined SOP.
• Handle escalations by engaging platform support (e.g., Apple Support) via chat.
• Troubleshoot issues like identity verification, region restrictions, and account duplication.
• Accurately log progress and outcomes in internal systems.
• Manage a high monthly volume (200+ accounts).
• Flag recurring or systemic issues to the team.
• Balance speed with data accuracy and compliance.

Requirements

• Location: Mexico or Canada with reliable high-speed internet.
• Availability during core US business hours (PST, CST, or EST).
• Clear, professional written and verbal communication.
• Patience and persistence in following scripted workflows.
• Comfort with repetitive operational tasks and strict process adherence.
• Strong attention to detail (names, emails, security prompts).
• Ability to meet productivity benchmarks.
• Tech-savvy: browser tools, authentication flows, and basic troubleshooting.
• Apple device such as a MacBook, iPhone, iMac

Preferred Qualifications

• Experience with Apple Support or Apple / Developer account setup.
• Background in BPO, trust & safety, provisioning, or SaaS onboarding.
• Experience in metrics-driven environments (SLAs, throughput, quality scores).

Compensation (Results-Based) You’re paid per successfully provisioned account (bi-weekly payouts):

• $0.67 per straightforward account (no support interaction; ~10 mins).
• $2.67 per account requiring one support interaction (~40 mins).

Example potential earnings (varies by case mix):

• Scenario A: 160 no-support + 40 support = ~$214.00
• Scenario B: 120 no-support + 80 support = ~$294.00
• Scenario C: 200 support-heavy = ~$534.00

Why Join Us

• 100% remote work from Mexico or Canada.
• Transparent pay structure tied to measurable output.
• Steady work volume for consistent performers.
• Structured onboarding and process training provided.
• Paid training

Job Type: Contract Contract length: 12 months

Pay: Up to $20,000.00 per month

Work Location: Remote