Data & Machine Learning Domain Manager - Customer Support and Remote Sales, Group Digital

A day in your life with us

Are you ready to take IKEA’s digital capabilities to the next level? As a Data & Machine Learning Domain manager, you will play a pivotal role in our journey to create a unique omnichannel retailer, seamlessly blending the physical and digital world and building an IKEA for the digital world. We contribute by setting the digital agenda to keep IKEA as a leading home furnishing retailer in an uncertain and fast-moving environment. We drive the development, provision, and operation of our digital products and services using new and existing technology and agile delivery methods to deliver at pace.

As a Domain Manager in our Data and Analytics organisation, you are a thought leader in how IKEA can utilise data and AI to achieve our business ambitions. You are accustomed to joining forces with leaders across the business to shift mindsets, create curiosity about doing things in new ways, and drive impact on the bottom line. You will be responsible for leading leaders and teams to develop and implement strategic data assets, data-driven insights and AI solutions for efficiency and effectiveness for our Customer Support and Remote Sales organisation. You are a natural member of the cross-functional leadership team between retail and digital.

Are you ready to take on the challenge?

Who you are

You are inspired by our vision of creating a better everyday life for the many people and are motivated to share and live the IKEA culture and values. As a Domain Manager, you will play a pivotal role in leading and inspiring people toward a growth mindset. You are passionate about the possibilities of Data & Analytics to achieve value for the business. Your motivation will drive strategic thinking, turning data and analytics trends into practical solutions and innovative ideas. In our fast-paced environment, you’ll thrive and confidently navigate the unknown. As a member of the Retail Data & Machine Learning Management team, you will help to integrate technical strategies seamlessly with our larger business objectives. Ensure that the right data, techniques and processes are implemented to make informed data-driven decisions.

We believe you have:

• A proven track record of leading teams that focus on building (analytical) data products, delivering actionable insights to (business) stakeholders and machine learning solutions (e.g., AI).
• Excellent knowledge of data models and common issues related to data quality and how to improve them.
• Strong expertise in data-driven digital product development, including data processing, analysis, and knowledge extraction with improvement and deployment at scale.
• A deep understanding of customer behaviours, trends, and best practices in the chat and conversational dimensions.

For this role, we see the need for:

• Strong understanding of opportunities and limitations of modern data and analytics technologies.
• Minimum 5 years of experience in leading teams and leading leaders
• Experience of a senior leadership role in a cross-functional environment with deep knowledge and understanding of the dynamics of operations and development
• Advanced education within computer science, econometrics, mathematics or equivalent
• Leadership that is both inclusive and empowering, focused on nurturing talent and instilling a culture of continuous learning and development and experience with people management.
• Proven ability to build trustful relationships and communicate inspirationally with audiences of all sizes and seniority levels, ensuring clarity and impact.
• Capability to frame business challenges, design effective solutions, calculate risks, deliver results, and follow up.

Together as a team

Join us in an exciting and empowering work environment that spans the globe. As the world’s leader in life at home, IKEA offers exceptional opportunities for growth and development. We believe in an inclusive workplace founded on IKEA culture and values, where diverse individuals can perform, grow, and develop. In Group Digital, we continuously seek new digital solutions to enhance every aspect of IKEA, making it a great and efficient place to work. Our innovative and modern approach contributes to creating a better IKEA for generations to come.

Apply now!

This role is located in Malmö, Sweden, and you will report to the Retail Data & Machine Learning Manager.

In this recruitment, IKEA is providing international relocation support if needed.

Internal title: Data & Machine Learning Domain Manager

Please note that we will be interviewing continuously. We look forward to hearing from you!

Due to GDPR, please respect that we cannot review any applications coming to us in other way than through our recruitment program and in English.

Ready to make an impact? Apply now and be part of the IKEA Family!

At IKEA, we are convinced that an equal everyday is a better everyday. We put equality, inclusion and humanism at the heart of everything we do, including recruitment. We are committed to creating a workplace as diverse as the world is, and as inclusive as the world should be. We actively work for IKEA to be a place where people of all genders, ethnicities, races, nationalities, abilities, and sexual orientations feel welcome and able to be themselves.

Studies show that members of underrepresented communities don’t apply for jobs unless they’re 100% “qualified” from “Why Women Don’t Apply for Jobs Unless They’re 100% Qualified” by Tara Sophia Mohr, August 2014. If this is part of why you hesitate to apply, we would like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think.