Customer Support for a growing AI Company

We Need Someone Who Actually Gives a Damn About Customers!!

TL;DR: We’re looking for someone to join our 3-person support team at Poppy AI. This isn’t your typical “escalate everything” customer support job - you’ll actually solve problems and own the entire customer experience.

Most customer support sucks because people just want to close tickets fast and move on. We’re different. We actually want our customers to succeed with Poppy, and we need someone who gets that.

You’ll be talking to about 30 customers a day, but here’s the thing - some conversations are 2 minutes, others are deep dives where you’re literally teaching someone how to transform their business. The variety is insane.

Who We’re Looking For

Must-haves:

• You don’t take shortcuts (seriously, we can tell)

• You’re willing to learn technical stuff

• You have that teaching mindset - like you actually want people to succeed

• You’re not just looking for a paycheck

Bonus points if:

• You would say that you are good at teaching people things

• You understand basic tech concepts

• You have that entrepreneurial itch

Why This Role is Actually Sick

• You make real money impact. We track refunds you save, upgrades you create, new customers you bring in

• No corporate BS. Our tone with customers is super casual, like you’re helping a friend

• You can literally refund jerks. If someone’s being completely rude and ruining the vibe, just refund them.

• Growth opportunities are real. We notice when people show up and make an impact

• You’ll actually learn valuable skills. This isn’t just answering the same 5 questions all day

The Honest Truth About Hours

• We need someone during EST business hours, Mon - Fri

• We’ll start with a 3-5 day trial (not paid)- no pressure, just see if this clicks for both of us.

What Success Looks Like

• Customers actually thank you for helping them

• You start recognizing patterns in what people struggle with

• You’re proactively finding ways to make the customer experience better

• You’re teaching people, not just solving tickets

• You’re contributing ideas that make the whole team better

This isn’t for everyone. If you just want to clock in, answer basic questions, and clock out - this isn’t the place for you. But if you want to be part of something that’s actually growing, where your work directly impacts whether customers succeed or fail, then let’s talk.