Customer Support Associate - Remote Work

• Job Title:* Customer Support Associate - Remote Work
• Company:* Peltarion
• Location:* Stockholm, Stockholms Län, SE
• Job Type:* Part-Time
• Seniority:* Associate Level
• Years of Experience:* Minimum 4 years

• About Peltarion:* At Peltarion, we are committed to transforming the way organizations leverage artificial intelligence through our cutting-edge platform. We believe in a collaborative work environment that promotes innovation and empowers our employees to excel. Join us and be part of a team that leads the industry with groundbreaking ideas and solutions.

• Job Overview:* We are seeking a passionate and confident Customer Support Associate to join our remote team. This part-time position is integral to ensuring our customers receive optimal support and guidance in navigating our platform. The ideal candidate will have a strong customer service background and a deep understanding of AI technologies, enabling them to effectively address customer inquiries and collaborate with internal teams to enhance the user experience.

• Key Responsibilities:*

1. Customer Communication:

• Serve as the primary point of contact for customers, answering inquiries and resolving issues via email, chat, and phone.
• Demonstrate exceptional communication skills, conveying complex information in an understandable way.

2. Technical Support:

• Provide technical assistance to customers by troubleshooting platform issues and guiding users through solutions.
• Collaborate with the product and engineering teams to address and escalate critical issues as required.

3. Documentation and Training:

• Create and maintain user documentation, including guides, FAQs, and troubleshooting workflows.
• Conduct customer training sessions and webinars to help users maximize their experience with Peltarion’s platform.

4. Feedback Loop:

• Collect user feedback and insights to contribute to the continual improvement of customer support processes and platform features.
• Monitor customer interactions to identify trends, recommend enhancements, and develop best practices for customer support.

5. Collaboration and Support:

• Work closely with cross-functional teams, including sales, marketing, and product management, to share customer insights and improve the overall customer journey.
• Assist the customer success team with onboarding new customers and ensuring they are equipped to succeed.

6. Time Management:

• Effectively manage time and prioritize tasks to meet service level agreements (SLAs) and enhance customer satisfaction.
• Participate in regular team meetings and training sessions to stay updated on best practices and platform updates.

• Requirements:*

• Education: Bachelor’s degree or equivalent experience in a related field.

• Experience: Minimum of 4 years in customer support, ideally within the tech or AI sectors.

• Technical Skills: Proficiency with customer support tools (e.g., Zendesk, Freshdesk) and familiarity with AI technologies and software is preferred.

• Personality Traits:

• Passionate: A genuine enthusiasm for customer service and AI technologies.

• Confident: The ability to manage difficult situations and assertively communicate with customers.

• Soft Skills:

• Strong cooperation skills to work effectively with internal teams and stakeholders.

• Excellent time management skills to efficiently handle multiple customer requests and meet deadlines.

• Benefits:*
• Comprehensive disability insurance to safeguard your health and well-being.
• Provision of company equipment to facilitate a productive work environment.
• Gym membership to promote a healthy work-life balance.

• Working Environment:* At Peltarion, you will be part of a dynamic team that encourages innovative thinking and creative problem-solving. We foster openness and support, allowing you to contribute to groundbreaking solutions that lead the industry.

• Application Deadline:* Please submit your application by **October 5, 2024**.

• Equal Opportunity Statement:* Peltarion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives.

• How to Apply:* If you are a passionate and competent professional looking for an exciting opportunity to make an impact, please send your resume and cover letter to [insert application link or email]. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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