Customer Success Manager

Company Description

Ai-RGUS is an artificial intelligence 100%-software solution that makes security camera system maintenance easy. Initially developed to manage Duke University’s 2000+ camera system and now deployed in all 50 US states, Canada, and abroad, it automatically alerts of any problems, including cameras down/unclear views, and cybersecurity vulnerabilities and automatically alerts the security team otherwise. When you buy a security camera system you expect it to work when you need it and to have evidence after any incidents. Ai-RGUS enables you to be proactive about maintenance and to be profitable offering this as a service.

Role Description

We are looking for a technically savvy customer success manager who possesses a strong drive for results. Our business model is to sell to business who provide services to other businesses. We refer to our customers as our partners and you will be responsible for being pro-active about building relationships with our existing partners, implementing new programs that will increase revenue potential and minimize churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Ultimately, you will work directly with partners to be pro-active about helping solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure partner questions and concerns are addressed in a timely manner.

Responsibilities

• Sustain business growth and profitability by maximizing value.
• Hold presentations, trainings, and technical product demonstrations for customers.
• Improve onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Occasional travel to customer sites and conferences

Requirements:

• Self-driven and proactive nature.
• Technical degree.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Central time-zone preferred