Customer Success Manager, AI

Jobs
Growth Troops

Growth Troops

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🌎 Remote

Posted on: 23 August, 2025

Customer Success Manager, AI

This a Full Remote job, the offer is available from: Brazil, Dominican Republic, Cuba, Nicaragua, Panama, Haiti, Argentina, Chile, Peru, Mexico

Position: AI Solutions Customer Success Manager

Location: Remote (global) | Schedule: Flexible | Environment: Highgrowth, innovationfocused

  1. Role Summary

The AI Solutions Customer Success Manager serves as the primary advisor to enterprise customers adopting AIdriven content programs. This individual guides clients from initial workflow design through full deployment, ensuring measurable impact on traffic, engagement, and revenue.

  1. Primary Responsibilities

Client Alignment

  • Partner with growth marketers, content leads, and senior executives to tie AI initiatives to business goals.

Build and maintain multilevel relationships that support longterm expansion.

  • Project Delivery
  • Own implementation timelines and proactively resolve roadblocks.

Coordinate crossfunctional resources to ensure onschedule launches.

  • Workflow Design & Optimization
  • Collaborate with technical teams to architect highthroughput AI content workflows.

Balance quality, speed, and scalability while minimizing rework.

  • Performance Management
  • Track KPIs such as organic traffic, clickthrough rate, and revenue contribution.

Recommend datadriven adjustments to maximize ROI.

  • Enablement & Training
  • Develop and deliver training that removes technical barriers for client teams.

Produce reference materials and officehour sessions to reinforce adoption.

  • BestPractice Development
  • Codify successful engagements into reusable playbooks and checklists.

Share insights internally to accelerate future deployments.

  • Product Feedback Loop
  • Capture customer observations and translate them into actionable feature requests.

Liaise with Product and Engineering to influence roadmap priorities.

    1. Qualifications
  • Experience: Minimum 5 years leading software implementations focused on onboarding, adoption, and expansion; at least 3 years working with enterpriselevel stakeholders.

Domain Expertise: Demonstrated success driving SaaS or AI solution uptake and measurable business outcomes.

Communication: Nativelevel or equivalent English; able to convey complex technical concepts to nontechnical audiences.

Analytical Ability: Proficiency in dataoriented decision making; working knowledge of SQL, Python, or similar tools is advantageous.

Work Style: Selfdirected, adaptable, and effective in fastmoving environments.

    1. Team Values
  • Integrity & Humility — Operate ethically, foster trust, and keep egos in check.

Passion for Growth — Commit to continuous learning and skill development.

Bias for Action — Prioritize timely execution and tangible results.

Innovation via Iteration — Embrace experimentation and rapid improvement.

    1. Benefits
  • Fully remote employment with flexible working hours.

Opportunity to shape best practices in a collaborative, highgrowth organization focused on AI innovation.

  • This offer from “Growth Troops” has been enriched by Jobgether.com and got a 75% flex score.

Tags:
ai
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