Customer Service Specialist - Remote Work

• Job Title:* Customer Service Specialist - Remote Work
• Company:* Curious AI
• Location:* Helsinki, Uusimaa, FI
• Job Type:* Part-Time
• Seniority:* Associate Level
• Years of Experience:* 4

• Job Overview:*

Curious AI is seeking a highly motivated and dedicated Customer Service Specialist to join our team in a part-time capacity. This remote role is perfect for individuals who are passionate about delivering exceptional customer service and who thrive in an inclusive and diverse workplace. As a Customer Service Specialist, you will be responsible for fostering positive client relationships, addressing inquiries, and providing timely solutions to ensure an outstanding customer experience.

• Key Responsibilities:*

• Customer Support: Handle incoming inquiries via email, phone, and chat regarding our products and services, ensuring all interactions are handled with professionalism and care.

• Issue Resolution: Utilize your critical thinking skills to identify, diagnose, and resolve customer issues efficiently and effectively while remaining calm under pressure.

• Communication: Build rapport with customers by actively listening to their needs and providing clear, concise information about our offerings and policies.

• Document Management: Maintain accurate and detailed records of customer interactions, ensuring all feedback, complaints, and requests are logged appropriately to enhance future service delivery.

• Collaboration: Work with cross-functional teams—including sales, technical support, and product development—to relay customer feedback, so we can continuously improve our service offerings.

• Training and Mentorship: Assist in training new staff members and share best practices to promote a cohesive and knowledgeable customer service team.

• Performance Metrics: Monitor and achieve key performance indicators related to customer satisfaction, response times, and resolution rates, contributing to overall team success.

• Customer Advocacy: Advocate for our customers within the organization, identifying pain points and suggesting enhancements to elevate the customer experience.

• Requirements:*

• Education: A bachelor’s degree in a related field or equivalent experience is preferred.

• Experience: A minimum of 4 years in a customer service or support role, preferably in a technology or software environment.

• Technical Skills: Proficient with customer relationship management (CRM) systems, Microsoft Office Suite, and other related software tools.

• Personality Traits:

• Motivated: Demonstrate a self-driven attitude and commitment to achieving set goals and objectives.

• Dedicated: Show a high level of dedication in all tasks, ensuring the customer’s needs are prioritized at all times.

• Soft Skills:

• Critical Thinking: Ability to analyze situations, think critically, and propose effective solutions swiftly.

• People Management: Experience in effectively managing communication with diverse customer personalities and ensuring a positive interaction.

• Benefits:*

• Dental Insurance: Comprehensive dental coverage to ensure your oral health is taken care of.

• Gym Membership: Access to a gym membership to promote a healthy work-life balance.

• Life Insurance: Coverage to provide peace of mind for you and your loved ones.

• Working Environment:*

At Curious AI, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe that diverse teams drive innovation, creativity, and exceptional customer service. Our team members are our greatest asset, and we are committed to fostering a supportive and empowering work environment where everyone feels valued.

• Application Deadline:* Please submit your application by **September 21, 2024** to be considered for this exciting opportunity.

• Equal Opportunity Statement:*

Curious AI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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