Conversational AI developer _353

About the Job

Our Conversational AI (CAI) Tribe is focused on revolutionizing customer care with AI-driven Voice and Chatbot services, in collaboration with Contact Center Solutions (CCS).

We’re looking for a skilled Conversational AI developer with 3–5 years of experience to help us design and build intelligent bots across chat and voice platforms. You’ll shape user conversations, train NLP models, and implement end-to-end solutions using tools like Dialogflow, Cognigy, or similar.

What you do

• Design and optimize chatbots and voice bot conversations (UX, tone, flow).
• Build and maintain bots on platforms like Cognigy, Dialogflow, Rasa, Watson, etc.
• Train and tune NLU models (intent/entity handling).
• Build and tune GPT/LLM Agentic AI Bots.
• Implement backend logic using Node.js or Python.
• Integrate bots with APIs, databases, and internal systems.
• Collaborate with product, engineering teams and other Stakeholders.
• Analyze performance data and improve bot effectiveness.

What you bring

• 3-5 years working with chatbot or voice platforms.
• Experience designing user- fiendly conversational flows.
• Solid coding skills in Python or Node.JS (basic scripts or backend logic).
• Familiary with NLU/NLP concepts (eg. intents, entities).
• Ability to train/test models and evaluate bot accuracy.
• Fluent in English (writen & spoken.
• Degree in Computer Science, Software Engineering or related field.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.