Conversational AI Business Analyst

This is a results-oriented role in a fast-paced AI environment where the candidate will be working on multiple projects with overlapping deadlines. The ideal candidate will have hands-on experience on Conversational AI and Speech Analytics. The role involves interaction with enterprise clients; thus, the candidate will preferably have some experience in a client-facing role or feel comfortable discussing technical concepts and project progress with clients. Responsibilities:

• Design and implement dialogue flows for voice assistants and chatbots
• Create datasets and train NLU models
• Analyze Contact Center interactions through a business perspective and create Speech Analytics reports and dashboards using Spitch’s tool set
• Co-operate daily with a team of engineers, project managers and other AI business analysts
• Participate in client meetings before and during the execution of a project and discuss the progress, deliverables, and deadlines
• Design client-centric Conversational AI and Speech Analytics solutions with a business acumen Requirements:
• Working experience in at least one of the following areas:
• — Dialog Design
• — NLU training
• Experience working within the Speech Analytics as a business analyst
• Based in Switzerland
• Fluency in English, Swiss-German (German) and Spanish
• Comfortable working on a project basis in a fast-paced environment with tight deadlines
• Comfortable in participating in meetings with enterprise clients Notes:

Nice to have:

• Knowledge or exposure to speech technologies (ASR, TTS)
• Experience presenting business reports to enterprise clients
• Familiarity with Large Language Models (LLM)
• Fluency in any other languages (French or Italian) is a big plus
• Python or JavaScript knowledge and prior experience in a technical support role would be a plus
• Client facing experience
• Familiarity with Contact Center operations and ecosystem