Consultant Customer Journey & AI-Driven Growth (m/w/x)

Job Description

We’re strengthening our consulting craft across Germany and Austria. We’re looking for a Consultant who can elevate client value creation end-to-end: from uncovering value challenges and shaping KPI-driven roadmaps to driving adoption across teams. You will be a key force in maturing our customer journey consulting, embedding measurable outcomes, and advancing AI-enabled ways of working—both for our clients and internally at VI.

What you will do:

• Own and extend customer journey strategies that link clearly to business outcomes, KPIs, and measurable value
• Translate business goals into KPI frameworks and test-and-learn roadmaps; quantify impact and prioritize
• Facilitate value discovery: frame problems, identify value pools, and design experiments that move the needle
• Partner with cross-functional teams (UX, Design, Engineering, Marketing) to turn strategies into shipped outcomes
• Lead senior client conversations and build buy-in for KPI-driven decisions
• Drive AI adoption: integrate AI into service blueprints and processes, identify high-impact use cases, and define guardrails and change management

Requirements

What we expect:

• 5–7 years of experience in consulting or a comparable strategic role
• Customer journey expertise: mapping, diagnosing value gaps, orchestrating cross-channel interventions
• Strong client-facing leadership: facilitation, stakeholder management, executive communication
• Practical AI experience in a business context: from use-case identification to piloting and process integration
• Expertise in at least one VI core craft: UX research, UX/UI design, cloud-native/frontend engineering, or digital marketing
• Willingness to travel in DE and AT for workshops; otherwise remote-friendly
• Proficient in German and English

Contact

Michael Vonach