Client Relations Officer

• Job Title:* Client Relations Officer
• Company:* Curious AI
• Location:* Helsinki, Uusimaa, FI
• Job Type:* Part-Time
• Seniority:* Associate Level
• Years of Experience:* 4+

About Curious AI:

Curious AI is a forward-thinking company dedicated to harnessing the power of artificial intelligence to create innovative solutions that enhance customer experiences and drive business success. With an entrepreneurial spirit and an environment that promotes growth and change, we are at the forefront of the AI revolution, fostering a culture where insights and creativity thrive.

Job Overview:

As a Client Relations Officer at Curious AI, you will play a pivotal role in maintaining and enhancing our relationships with clients. This part-time position requires an individual who is resourceful, confident, and able to effectively communicate the value of our products and services to our clientele. You will ensure our clients receive exemplary service and support, driving satisfaction and loyalty.

Key Responsibilities:

• Client Engagement: Develop and maintain strong relationships with clients to understand their needs, expectations, and feedback, ensuring a high level of satisfaction with our products and services.
• Communication: Act as the main point of contact for client inquiries, addressing any issues promptly and professionally. Communicate product updates, changes, and new offerings, ensuring clients are informed and engaged.
• Problem-Solving: Identify and address client challenges, employing creative solutions that enhance the client experience and drive customer retention.
• Collaboration: Work closely with cross-functional teams, including sales, marketing, and product development, to relay client insights that inform business strategies and improve service delivery.
• Documentation: Maintain accurate records of client interactions, feedback, and status updates in our CRM system to ensure seamless communication and service continuity.
• Client Advocacy: Act as the voice of the client within the organization, advocating for their needs and facilitating service improvements based on feedback.
• Experience Enhancement: Proactively seek opportunities to deepen client relationships through additional offerings and services, contributing to overall account growth.
• Reporting: Monitor and report on client satisfaction metrics, providing insights into trends and areas for improvement.

Requirements:

• Experience: Minimum of 4 years in a client relations, account management, or customer service role, preferably within the technology or AI sector.
• Education: Bachelor’s degree in Business Administration, Communications, or a related field.
• Personality Traits:
• Confident in communication and decision-making.
• Resourceful in overcoming challenges and navigating uncertain situations.
• Soft Skills:
• Strong creativity in developing solutions for client needs.
• Exceptional problem-solving ability, with a focus on results.
• Technical Proficiency: Familiarity with CRM software and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Languages: Fluency in English is required; proficiency in Finnish or other languages is a plus.

Benefits:

• Work-Life Balance: Generous Paid Time Off (PTO) policy.
• Family Support: Parental leave benefits to support your family life.
• Security: Life insurance coverage to provide peace of mind.

Working Environment:

Join a vibrant team that flourishes in a culture embracing change and responds resiliently to challenges. At Curious AI, we encourage innovation, collaboration, and a positive atmosphere where every team member’s contributions are valued.

Application Deadline:

Please submit your application by September 27, 2024.

Equal Opportunity Statement:

Curious AI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.

If you are passionate about fostering strong client relationships and are ready to bring your skills to a dynamic and innovative environment, we would love to hear from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Client Relations Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.